Privacy Policy

1. Who We Are

Skyntel ("we", "us", or "our") is a globally available mobile application. We help users understand and manage their skin health by tracking daily habits including food intake, supplements, and skincare products.

For questions about this policy, contact us at: privacy@skyntel.app

2. Information We Collect

We collect information you provide directly when using the app:

• Account information — name, email address, and password when you register
• Health & habit logs — food and meal entries, supplement intake, skincare products used, and skin condition observations you log
• Profile information — age, skin type, and any known conditions or sensitivities you choose to share
• Payment information — processed securely through our payment provider; we do not store your card details
• Usage data — how you interact with the app, features used, and session duration
• Device information — device type, operating system, and app version

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Skyntel app and AI analysis features
• Generate personalised skin insights and identify potential triggers based on your logs
• Process your subscription and manage your account
• Send you important notices about your account, updates, or changes to our terms
• Provide customer support and respond to your enquiries
• Improve our AI models using anonymised, aggregated data (never individually identifiable data)

4. Health Data

The health and habit data you enter into Skyntel is sensitive. We treat it accordingly:

• Your personal health logs are never sold to third parties
• Your data is never shared with advertisers or marketing companies
• Any use of your data to improve our AI is done in aggregated, anonymised form only
• You can delete your health data at any time from within the app

5. Data Sharing

We do not sell your personal data. We may share data in limited circumstances:

• Service providers — trusted third parties who help us operate the app (e.g. cloud hosting, payment processing, analytics), bound by confidentiality obligations
• Legal requirements — if required by applicable law or a valid legal process
• Business transfers — in the event of a merger or acquisition, your data may transfer to the new entity under the same privacy protections

6. Data Storage & Security

Your data is stored on secure servers with encryption in transit and at rest. We follow industry-standard security practices and regularly review our systems. While no system is 100% secure, we work hard to protect your information.

Data is stored on secure servers and may be processed in multiple regions worldwide, always subject to appropriate safeguards and applicable data protection laws.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent at any time

To exercise any of these rights, contact us at privacy@skyntel.app.

9. Cookies & Tracking

The Skyntel mobile app does not use cookies. If you access our website, we may use minimal analytics cookies to understand traffic. You can opt out of these via your browser settings.

10. Children's Privacy

Skyntel is not intended for users under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or by email. Continued use of Skyntel after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@skyntel.app
• Email: privacy@skyntel.app